Casino file · Minimum not published before sign-up
Energy Casino: Deposits, Payments and Terms, Quoted
Energy does not state a cashier minimum in Canadian dollars in its public terms. Below are 17 clauses from its terms, quoted word for word as of October 16, 2026, covering bonuses, withdrawals, fees and verification. Ontario residents cannot use this casino.
Last checked October 16, 202617 clauses quoted10 player reports shown
Deposit and bonus rules
- Deposit proven in CAD
- Not stated in public T&C
- Bonus minimum deposit
- Not stated in public T&C
- Bonus wagering
- Not stated
- Maximum bet with a bonus
- Not stated
- Deposit turnover before cash-out
1x deposit
Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once.
- Minimum withdrawal
€10 and €20
The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player's jurisdiction and selected currency.
Tap a figure to read the clause. Amounts in euros or US dollars are written as in the original and are not converted. Compare with every other casino in the minimum deposit table.
Payments
Payment limits
Not published before sign-up. Energy does not publish a table of payment methods with minimums, limits and processing times on a page we could read without an account. The cashier shows them after registration.
Payment logos shown on the official site at our last check:
A logo shows that a method is offered somewhere on the site; it does not tell you whether it works for deposits, withdrawals or both, or what the limits are.
Licence and operator
- Official site
- energycasino.com/en
- Licence number in the footer
- MGA/B2C/224/2012
- Operator named in the footer
- Probe Investments Limited
- Trustpilot
- 1.9/5 from 452 reviews
- Documents read
- General Terms and Conditions - EnergyCasino (Last updated on 06.08.2026), Withdraw
Probe Investments Limited is licensed to provide gambling services to customers located outside the United Kingdom under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
Whatever the footer says, this casino is not licensed for Ontario's regulated market and is not available to Ontario residents.
The fine print, word for word
Each clause is copied from Energy's own documents and linked to its source. Where public player reviews on Trustpilot complain about the same issue, they are shown under the clause, unedited.
Minimum deposit (1)
The minimum deposit amount will vary depending on the player's jurisdiction and chosen payment method. Visit the "Deposit" page for additional information.
I am a member of many casino and betting websites and Energy Casino is the first one I’ve come across that requires you to wager your deposit at least once before you can withdraw your money! Ridiculous.
Withdrawal limits (2)
The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player's jurisdiction and selected currency.
The maximum withdrawal amount per day is €5,000. For the user's protection in any 24-hour period, the user may only withdraw the maximum amount of €5,000 unless a larger amount has been agreed by prior arrangement.
Withdrawal processing time (1)
Once a withdrawal request is submitted, it can take Energy up to three (3) business days to process the request. However, Energy will do its best to process withdrawal requests immediately.
I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same documents (bank statements, proof of address, etc.) multiple times. Even though I provided everything they asked for immediately, they kept delaying the process. A three-week wait for a withdrawal is completely unacceptable in this day and age. Save yourself the trouble and play elsewhere.
I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault’ delaying the withdrawal and have 5 times, patronised and harassed me asking why I want the withdrawal to be ‘sped up’. Imagine asking a customer who is waiting two weeks for a withdrawal, 7 whole days after the account is verified, why they want the withdrawal to be sped up. Absolutely abhorrent customer service and casino. I will be making a complaint to their licensing provider today if the withdrawal is not processed. I will update this review once the withdrawal is done.
Deposit and withdrawal fees (2)
Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily rate) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing.
Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency at daily exchange rate), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.
Wagering and bonus expiry (2)
Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once.
At least one real money deposit must be made and wagered before the first withdrawal can be processed.
Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee for withdrawal. What a joke, also deposit takes 2 seconds (I saw in comments takes a day to others) however, withdrawal takes 3-5 days. The website is laggy, the T & C’s are ridiculous. Please avoid this awful casino site, I promise you will not be happy with the outcome. EDIT: Money has arrived faster than expected.
Account verification (KYC) (2)
As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity.
Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted.
After a big win on the site i couldnt cash out, got in touch with support after sending them documents 3 days went by nothing happened contacted them again and said they looked into my case and found out i had multiple accounts and suspicous acitivty on all of them. Never ever use this site. Nobody
They do not want to approve my withdrawal and keep making up reasons. Your account is not fully verified, then they approve and reject it again saying that I cannot withdraw to my card and I need to use another bank account. Doing anything to stop withdrawing the money and keep sending it to my wallet to play. Avoid this scheme casino!!!!!
When winnings can be voided (2)
Energy reserves the right to close your account permanently and confiscate any potential winnings, should you violate this condition and register from any of the currently "Excluded Countries".
Energy reserves the right to terminate an account and retain all remaining funds due to irregular play.
I won like 1k$ and after try to withdraw they closed my account because "I had already account there" but I didn't. Scam
When it comes to paying out they probably won’t bother! Easy option is to not play here in the first place. They confiscated my winnings as said I had a duplicate account however never proved it. Also if this was the case then why allow me to register? They are awful so please do not give them your money. Awful customer service also. Stick to the trusted providers!!
Inactive account fees (2)
An "Inactive Account" is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
Once an account becomes an Inactive Account, Energy will charge five (5) EUR (or equivalent in account currency at daily rate) every 30 days as an administrative fee to your account, as long as there is a positive balance.
Restricted countries (1)
"Excluded Countries": Australia, Belarus, Belgium, Brazil, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
Would give this casino 0 stars if possible. By all means avoid this casino. When you win they ask all the documents that takes almost 3 days to "verify". After trying sending all the documents they still need more. After that, checking if the last document is approved, my account get's premanently closed with 80€ of winnigs. They emailed me that they've found suspicious activity on my account. Do not log in and check the approval with vpn on that's the "reason" that my whole account got locked. What a big joke this is.
Complaints and disputes (2)
Energy's customer care representatives will acknowledge the receipt of the complaint and strive to communicate the outcome to the user within a maximum of 10 days.
For cases involving amounts under €5,000, Energy will honour the binding decisions made by Maltese Alternative Dispute Resolution Entity (MADRE) upon your acceptance.
Opened an account yesterday without any issues, deposited 750 GBP without any issues, hit the jackpot on Temple Tumble 2 and when I wanted to withdraw suddenly they tell me I have another account and my winnings have been cancelled. Never seen such fraudulent behavior. Had to file a complaint to IBAS using Resolver. Advice for gamblers - stay away from Energy, as long as you keep losing, everything seems fine, when you start winning, it's a different story.